We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
As some of the products are made to order at the time the order is placed certain conditions apply.
1️⃣ If you have issues or problems with your item, you must contact us via email within 72 hours of the item being delivered to your address.
2️⃣Returns are accepted only if the item arrives damaged (printed aesthetic or damaged item)
3️⃣ For apparel items, size exchanges or returns are not accepted. This is because all of our items are custom made to order. We do not have inventory on hand and produce your item only when you place the order so therefor there is no item to be exchanged.
4️⃣After contacting us, we will walk you through the steps to ship the item back to us.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Our Prevention Policy for COVID-19
Due to the pandemic, we are extending our return policy from 30 days to 90 days.
If 90 days have gone by since your purchase, unfortunately, we can't offer you a refund of exchange